![]() ![]() Information about the Outlook AutoComplete list The winmail.dat problem affects only some of your recipients they are recipients who do not use Outlook and have the e-mail address stored in the Outlook memory which appears with auto-completion. If, on the other hand, you write the email address without selecting the address proposed by the auto-completion, your recipient will receive the right attachment. If you use the proposed address, your recipient will receive the winmail.dat file. Auto-completion is that function that is activated while you write the email address in a new email: while you type the recipient’s address, a drop-down menu appears showing the last used addresses. The recipients of your emails who have this problem are surely in memory in the Outlook auto-completion. The problem is in the auto-completion of the email address. If you have correctly configured Outlook as above, here is the definitive solution. In fact, if that were the problem, it would not explain how some of your recipients are successfully receiving attachments. Outlook from several versions already has these default settings, so you didn’t need to make these changes. In the “When sending messages in Rich Text format to Internet recipients”, ensure you select either Convert to HTML format.Under the Compose messages section, change the “Compose messages in this format” dropdown box to HTML.You need to set Outlook to send emails in HTML format. Solution 1: send emails as Htmlįor the first solution you will find hundreds of articles on the internet, we report it here for completeness. You need to fix the problem on your Outlook. ![]() The first consideration is that the problem “is in you” and not your mail recipients. It is interesting that if you send an email to another recipient who uses the same email client as the first, same version, he can see and read the attachment correctly. The recipient of your email is probably not using Outlook but another email client. A recipient of an email tells you that he cannot read the attachment: instead of the attachment there is a file named winmail.dat that he cannot open. You use Outlook and send emails with attachments. Select the users from the list and then select Manage Roles. Select the Dynamics 365 App for Outlook User security role to the users and then select OK. go Settings > Security and then select Users If the set up is successful, the configuration Test Results section will change from Not Run to Success. Verify configurationĭouble click on mailbox. On the command bar, select APPROVE EMAIL and then select OK. ![]() go Settings > Email Configuration and then select Mailboxes. Select the Email tab, and set Process Email Using to Server-Side Synchronization. Go Settings > Administration and then select System Settings. From Dynamcs 365, go to Advanced Settings. ![]()
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